Terms of Service

Last updated: February 4, 2026

Welcome to WineFlow CRM. These Terms of Service ("Terms") govern your access to and use of the WineFlow website, applications, and services (collectively, the "Service"). By accessing or using the Service, you agree to be bound by these Terms.

1. Definitions

• "WineFlow CRM", "we", "us", or "our" refers to the operator of the Service.
• "User", "you", or "your" refers to any individual or entity using the Service.
• "Service" refers to the WineFlow CRM and ERP platform, including all features, applications, and content.
• "Content" refers to any data, text, files, or other materials uploaded, submitted, or displayed through the Service.
• "User Data" refers to data you input into the Service, including customer information, inventory data, and communications.

2. Description of Service

WineFlow CRM is a Customer Relationship Management (CRM) and Enterprise Resource Planning (ERP) platform designed for wine distributors, importers, and wineries. The Service includes:

• Customer and lead management
• Inventory and warehouse management
• Offer and order processing
• Email marketing campaigns
• Invoicing and shipping management
• Analytics and reporting

3. Account Registration

3.1 Eligibility

To use the Service, you must:

• Be at least 18 years old or the age of legal majority in your jurisdiction
• Have the legal authority to enter into these Terms
• Not be prohibited from using the Service under applicable laws

3.2 Account Creation

When creating an account, you agree to:

• Provide accurate, current, and complete information
• Maintain and update your information as needed
• Keep your password secure and confidential
• Notify us immediately of any unauthorized access
• Accept responsibility for all activities under your account

3.3 Account Types

The Service may offer different account types with varying features and permissions. The specific features available to you depend on your subscription plan and user role within your organization.

4. Acceptable Use

4.1 Permitted Use

You may use the Service only for lawful business purposes related to wine distribution, sales, and management. You agree to comply with all applicable laws and regulations.

4.2 Prohibited Activities

You agree NOT to:

• Violate any applicable laws, regulations, or third-party rights
• Use the Service for any illegal or unauthorized purpose
• Upload malicious code, viruses, or harmful software
• Attempt to gain unauthorized access to the Service or other accounts
• Interfere with or disrupt the Service or its infrastructure
• Scrape, mine, or collect data from the Service without authorization
• Resell, sublicense, or redistribute the Service without permission
• Send spam or unsolicited commercial communications
• Impersonate another person or entity
• Upload content that infringes intellectual property rights

5. User Data and Content

5.1 Your Data

You retain all rights to the User Data you upload to the Service. By using the Service, you grant us a limited license to process, store, and display your User Data solely to provide the Service to you.

5.2 Data Responsibility

You are solely responsible for:

• The accuracy and legality of your User Data
• Obtaining necessary consents from individuals whose data you upload
• Compliance with data protection laws (including GDPR) for your customers' data
• Maintaining backups of your critical data

5.3 Data Processing

Our processing of User Data is governed by our Privacy Policy. For business customers, we may enter into a Data Processing Agreement upon request.

6. Intellectual Property

6.1 Our Property

The Service, including its design, features, code, and documentation, is owned by WineFlow and protected by intellectual property laws. You receive no ownership rights to the Service.

6.2 License Grant

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable license to access and use the Service for your business purposes.

6.3 Restrictions

You may not:

• Copy, modify, or create derivative works of the Service
• Reverse engineer, decompile, or disassemble the Service
• Remove or alter any proprietary notices or labels
• Use our trademarks without written permission

7. Payment and Subscription

7.1 Fees

Certain features of the Service may require payment. Fees are specified on our pricing page and in your subscription agreement. All fees are in Euros (EUR) unless otherwise stated.

7.2 Billing

Subscriptions are billed in advance on a monthly or annual basis. You authorize us to charge your payment method at the beginning of each billing period.

7.3 Refunds

Unless required by law or specified in your subscription agreement, fees are non-refundable. You may cancel your subscription at any time, but no refund will be provided for the current billing period.

7.4 Price Changes

We may change our prices with at least 30 days' notice. Price changes will apply to the next billing period after the notice.

8. Service Availability

8.1 Availability

We strive to maintain high availability of the Service, but we do not guarantee uninterrupted access. The Service may be unavailable due to maintenance, updates, or circumstances beyond our control.

8.2 Modifications

We reserve the right to modify, suspend, or discontinue any part of the Service at any time. We will provide reasonable notice of significant changes that affect your use.

9. Limitation of Liability

9.1 Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

9.2 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WINEFLOW CRM SHALL NOT BE LIABLE FOR:

• Any indirect, incidental, special, consequential, or punitive damages
• Loss of profits, data, business, or goodwill
• Any damages arising from your use or inability to use the Service

OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE 12 MONTHS PRECEDING THE CLAIM.

9.3 Exceptions

Some jurisdictions do not allow limitation of certain warranties or liabilities. In such cases, our liability will be limited to the maximum extent permitted by law.

10. Indemnification

You agree to indemnify and hold harmless WineFlow CRM and its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including legal fees) arising from:

• Your use of the Service
• Your violation of these Terms
• Your violation of any third-party rights
• Your User Data

11. Termination

11.1 By You

You may terminate your account at any time by contacting us or using the account settings. Upon termination, your right to use the Service will cease immediately.

11.2 By Us

We may suspend or terminate your account if:

• You violate these Terms
• Your account is used for illegal activities
• You fail to pay applicable fees
• We are required to do so by law
• Continuing the Service poses a security risk

11.3 Effect of Termination

Upon termination:

• Your access to the Service will end
• Your User Data may be deleted after a grace period (typically 30 days)
• Provisions that should survive termination will remain in effect

12. Dispute Resolution

12.1 Governing Law

These Terms are governed by the laws of Italy, without regard to conflict of law principles.

12.2 Informal Resolution

Before initiating formal proceedings, you agree to contact us at [email protected] and attempt to resolve any dispute informally for at least 30 days.

12.3 Jurisdiction

Any disputes that cannot be resolved informally shall be submitted to the exclusive jurisdiction of the courts of Milan, Italy.

13. General Provisions

13.1 Entire Agreement

These Terms, together with our Privacy Policy and any subscription agreements, constitute the entire agreement between you and WineFlow CRM.

13.2 Severability

If any provision of these Terms is found unenforceable, the remaining provisions will continue in full force and effect.

13.3 Waiver

Our failure to enforce any right or provision of these Terms will not constitute a waiver of such right or provision.

13.4 Assignment

You may not assign your rights under these Terms without our prior written consent. We may assign our rights without restriction.

13.5 Notices

We may send notices via email to the address associated with your account. You should send notices to:

14. Changes to Terms

We may modify these Terms at any time. We will notify you of material changes by email or by posting a notice on the Service. Your continued use after such notice constitutes acceptance of the modified Terms.

15. Contact Information

If you have questions about these Terms, please contact us at: